Another mistake about buying a Malaysian car
My latest experience with Proton Edar Service Centre really pisses me off, and puts to shame the higher powers of Proton Edar...and mind you not just any Service Centre...its Proton Edar's flagship Mutiara Service Centre. I had chosen that Service Centre for 2 reasons, 1) its Proton Edar's flagship centre, so I assumed their service level is at their best level 2) coz its nearest to my office. I had for the last 2 weeks tried to enquire the status of those parts but without any success. Its either I get through to the reception/help desk who then passes me to the relevant department but NO ONE answers OR lately I cant even get through the reception/help desk at all as no one seems to be picking up the phone. The number I called is the one stated on the invoice 03-77223221. I spend lots of money to send my car for routine maintenance at authorised Proton Edar Service Centre just to ensure the warranty is not affected. Everyone knows how ridiculously high the charges are at these centres. After all that, Proton Edar can't even find me a pair of absorbers, brake discs and brake pads? Heck, I could get those at the corner auto spare parts shop. Proton Edar, of all people, should be sensitive to the safety of its customers as well as their families. This is typical Malaysia attitude, the lives of the common people means nothing to these big corporations. Its the same as what I had blogged before, why export models have a higher safety fittings and workmanship than local models? You guys are too focused on sales figures, that you overlook on the importance of after sales service. Listen here you morons...people only go to your service centres because you would void their warranties otherwise. But what's the point of sending if you DO NOT HONOUR your warranty? MONTHS just to get the basic parts? Even a small kid would know that having a functional brake and absorber system is the core of a vehicle's stability and safety.